Looking to save its customers a great deal of money, Kiwi.com (formerly Skypicker) focuses the core of its business around booking combined flights from multiple airlines for incredible savings. Utilizing real time flight data using a unique combination of algorithms, Kiwi helps you fly for cheap. Backed by a talented multilingual support team, Kiwi hopes to take the stress and anxiety out of booking inexpensive flights.
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The primary feature of Kiwi is its flight finding interface. Streamlined to be easy to use and straightforward, the service allows you to edit your itinerary including start and stop locations, start and stop dates, one way, return, and multiple destinations. Kiwi also comes with a sliding bar for things like price, duration of traveling flight, exact day and time, direct flights only, and ground transfer between airport if necessary.
The results that come from your query will appear below. The query can be organized by what Kiwi recommends, by the least expensive, by the shortest, and by the earliest flights available. Every possible flight includes the price, details about the flight, time of departure, time in the air, and beginning and end locations. With this information presented and changing in real time, it is easy to quickly and effectively find the right flight for your needs. All of this is displayed visually on the right to give you an exact idea of where in the world you are heading and what potential layovers will look like.
Recognizing the at times fickle nature of airline travel, Kiwi has included a Guarantee to ensure that you get the flight that you booked. The guarantee includes a unique flight change, cancellation, and delay policy. Through the policy, they will attempt to offer reasonable rates for rescheduling flights as well as getting back your money. Be aware however that the Kiwi Guarantee does not cover typical, everyday airline issues that can happen to anyone with a ticket. While Kiwi will guarantee coverage over issues that may arise while using their service, they cannot guarantee or provide reimbursement for issues pertaining to the airline, airport, or factors completely beyond their control.
With any airline booking company, you can expect disgruntled customers angry over the fact that they missed their flight. With that in mind, Kiwi has managed to maintain a sterling reputation and rating among past clients. Chief among the compliments for the company was their adherence to quality customer service that worked to get people what they needed when they needed it. In addition, even those who messed up their booking had the support of the company in changing it.
Beyond customer service, individuals enjoyed the responsive nature of the website and the lack of complications when they arrived at the airport. The few poor ratings for the company come from individuals who had highly specific problems including an unjustified denial of service and rare hick ups with the website.
All things considered, Kiwi.com manages to provide a service that is trusted and well respected in an industry previously marred by frustrated travelers. While not perfect, it more often than not will help you get to where you need to be cheaper and with less hassle than the competition. Next time you consider booking a flight, consider using Kiwi.com.